Largest behavioral health network in the U.S. Easy access to high-quality mental health and substance use disorder services is essential to the health and well-being of the people we serve. Every provider we work with is assigned an admin as a point of contact. Let us handle handle your insurance billing so you can focus on your practice. United Behavioral Health Provider Phone Number: (800) 888-2998. Box 19199 Planation, FL 33318. Normally, about 2% of all behavioral health claims Optum receives are for a telehealth visit. We understand that it's important to actually be able to speak to someone about your billing. You can do this by calling them at the above phone numbers.  Or you could contact us at TheraThink about our mental health insurance billing service and offload the hassle completely. Source: https://www.uhcprovider.com/content/dam/provider/docs/public/resources/edi/Payer-List-UHC-Affiliates-Strategic-Alliances.pdf. Optum ® has the nation’s largest performance-tiered network with more than 185,000 active network providers. Claims Unit P.O. Effective January 1, 2021, the management of behavioral health and substance use benefits will transition from Optum Behavioral Health to Prestige Health Choice for all current Prestige Health Choice members in Florida (Medicaid Regions 9 and 11). Q&A. The ruling comes after a years-long legal battle, which is centered around more than 50,000 patients who were beneficiaries of UnitedHealthcare’s United Behavioral Health (UBH) between 2011 and 2016. All Rights Reserved. Tip:  Say representative, I don’t have it, and press “0” to get a real human as fast as possible. As you’re aware, treatment is critical since it can contribute to the patient’s readiness to change at risk behaviors. Free Account Setup - we input your data at signup. But it’s important to do your due diligence to ask if you are in network for all of these plans. Optum Maryland gives care to people served by the Maryland Department of Health (MDH), Behavioral Health Administration (BHA). BHCA Provider FAQ. Do not distribute or reproduce without express permission from Optum. 185 0 obj <>/Filter/FlateDecode/ID[<2AA1C081C7C0C94C8D7F269CD6CBC6DB>]/Index[157 51]/Info 156 0 R/Length 116/Prev 61654/Root 158 0 R/Size 208/Type/XRef/W[1 2 1]>>stream Always call each insurance company and ask directly. You want to get paid quickly, in full, and not have to do more than spend 10 or 15 minutes to input your weekly calendar. Learn what types of services are covered, find a provider or telehealth service and more. Solstice Benefits P.O. 0 Box 30755 Salt Lake City UT 841300755. We are happy to do all of this frustrating, time-wasting work for you with our mental health billing service.  If you’d like to skip the pain that is insurance billing, reach out! Welcome to Optum Pay™ We help your practice efficiently reconcile and manage claims payment and remittance data. Please submit EAP claims to the Behavioral Health claims submission address on the consumer ID card. P.O. All of these companies use the same Payer ID to file claims (87726), so they all end up in the same place at the end of the day. Behavioral health, telehealth, health resources, health forms. Insurance Reimbursement Rates for Psychotherapy, Insurance Reimbursement Rates for Psychiatrists, Beginner’s Guide To Mental Health Billing, https://www.uhcprovider.com/content/dam/provider/docs/public/resources/edi/Payer-List-UHC-Affiliates-Strategic-Alliances.pdf, Inquire about our mental health insurance billing service, offload your mental health insurance billing, UnitedHealthcare / All Savers Alternate Funding, UnitedHealthcare of the Mid-Atlantic, MD IPA, Optimum Choice and MAMSI Life and Health (formerly MAMSI), UnitedHealthcare Plan of the River Valley (formerly John Deere Healthcare), UnitedHealthcare Shared Services (formerly UHIS), UnitedHealthcare West / UnitedHealthcare of CA, OK, OR, TX, WA and PacifiCare of AZ, CO, NV, UnitedHealthcare West / Encounters (formerly PacifiCare), UnitedHealthcare Life Insurance Company (formerly American Medical Security), UnitedHealthcare Life Insurance Company – Golden Rule, OptumHealth Behavioral Solutions (formerly United Behavioral Health and PacifiCare Behavioral Health), OptumHealth Complex Medical Conditions (CMC) (formerly OptumHealth Care Solutions and United Resource Networks), OptumHealth Physical Health – includes Oxford, UnitedHealthcare Community Plan / AZ, Long Term Care, Children’s Rehabilitative Services (CRS), UnitedHealthcare Community Plan / CA, DC, DE, FL, GA, HI, IA, LA, MA, MD, MS, NC, NE, NM, NY, OH, OK, PA, RI, TX, VA, WA, WI (some are formerly AmeriChoice or Unison plans), UnitedHealthcare Community Plan / KS – KanCare, UnitedHealthcare Community Plan / MI (formerly Great Lakes Health Plan), UnitedHealthcare Community Plan / NJ (formerly AmeriChoice NJ Medicaid, NJ Family Care, NJ Personal Care Plus), UnitedHealthcare Community Plan / TN (formerly AmeriChoice TN: TennCare, Secure Plus Complete), UnitedHealthcare Community Plan / UnitedHealthcare Dual Complete (formerly Evercare), UnitedHealthcare Community Plan / UnitedHealthcare Long Term Care (formerly Evercare), Rocky Mountain Health Plans (RMHP) / CO – Professional claims, Rocky Mountain Health Plans (RMHP) / CO – Institutional claims, AARP Hospital Indemnity Plans insured by UnitedHealthcare Insurance Company, AARP Medicare Supplement Plans insured by UnitedHealthcare Insurance Company, AARP MedicareComplete insured through UnitedHealthcare / WellMed, AARP MedicareComplete insured through UnitedHealthcare (formerly AARP MedicareComplete from SecureHorizons), AARP MedicareComplete insured through UnitedHealthcare / Oxford Medicare Network, AARP MedicareComplete insured through UnitedHealthcare / Oxford Mosaic Network, OptumCare / AZ, UT (formerly Optum Medical Network & Lifeprint Network), UnitedHealthcare Community Plan / UnitedHealthcare Dual Complete – Oxford Medicare Network, UnitedHealthcare Medicare / Care Improvement Plus (CIP), XLHealth, UnitedHealthcare Medicare / UnitedHealthcare Chronic Complete (formerly Evercare), UnitedHealthcare Medicare / UnitedHealthcare Group Medicare Advantage, UnitedHealthcare Medicare / UnitedHealthcare MedicareComplete (formerly SecureHorizons), UnitedHealthcare Medicare / UnitedHealthcare MedicareDirect (formerly SecureHorizons) 87, UnitedHealthcare Medicare / UnitedHealthcare Nursing Home Plan (formerly Evercare), We charge a percentage of the allowed amount per paid claim (only paid claims). Transaction and EAP options for member companies; United Behavioral Health management. You free me to focus on the work I love!”. • Free Account Setup - we input your data at signup. Denny has interviewed hundreds of mental health practitioners to better understand their struggles and solutions, all with the goal of making the professional side of behavioral health a little easier, faster, and less expensive. TheraThink.com © 2020. The United Health Care network is very large covering commercial, medicaid, and medicare policies in a variety of states.  This exhaustive list will help you narrow down where to file your United Health Care claims based specifically on the name of the policy. endstream endobj 158 0 obj <. Confidential property of Optum. Behavioral Health for Children and Adolescents 2 BH2788_05/2020 At Optum, we’re committed to partnering with state and local communities to coordinate treatment and resources for people with multiple physical and behavioral health conditions. h�b```���F����ea�8�� ���Au�\���ʭ��Ϯ�e�h`�"��N)�Ú�Ad�2������ʧ8�G\�K8�902�J/��U��UP��`c�ɅO Nearly every member of the Community Behavioral Health Association of Maryland, a provider advocacy group, said the Optum system is harming their clinical and financial performance. UnitedHealth Group must reprocess about 67,000 behavioral health care claims that it previously denied, a federal judge ordered on Nov. 3. You want to know you can call your billing admin, a real person you've already spoken with, and get immediate answers about your claims. Call to verify network status and you’ll be ready to accept all three in no time! Note: We only work with licensed mental health providers. Behavioral health programs may help you cope with emotional struggles. If you are a person or a family member seeing a MDH/BHA provider, you can access relevant information with the touch of a finger: My daily insurance billing time now is less than five minutes for a full day of appointments. (Inpatient detoxification services will be coordinated by Optum but services are provided through your PPO, HMO or Bronze Health Coverage, when clinically necessary.) Optum Provider Provider Phone Number: (800) 888-2998, United Behavioral Health Provider Phone Number: (800) 888-2998. United Health Card Provider Phone Number: (877) 842-3210. 30760. %PDF-1.5 %���� Optum Provider Provider Phone Number: (800) 888-2998. Learn how to offload your mental health insurance billing to professionals, so you can do what you do best. P.O. By the end of March, approximately 33% of all behavioral health claims for Optum … We invite you to look through this site to see the many ways we can serve you. Box 30567 Salt Lake City, UT 84130-0567. 30541 Salt Lake City, UT 84130-0541 TheraThink provides an affordable and incredibly easy solution. Health Plan Groups. Optum networ… Box 30567 Salt Lake City, UT 84130-0567. Optum Behavioral Health, EAP, WorkLife & Mental Health Services. Health Details: Largest behavioral health network in the U.S. Easy access to high-quality mental health and substance use disorder services is essential to the health and well-being of the people we serve.Optum ® has the nation’s largest performance-tiered network with more than 185,000 active network providers. Thank you. Optum's clinician website, Provider Express, supports entry of outpatient behavioral health claims by a registered user. %%EOF Our data is encrypted and backed up to HIPAA compliant standards. This time-saving and secure transaction feature is designed to streamline the claim submission process with Provider Express. The primary claims resource, the claimsLink app, is available on Link, your gateway to UnitedHealthcare’s self-service tools. • Eligibility & Benefits Verification (in 2 business days), • EAP / Medicare / Medicaid / TriCare Billing, • Month-by-Month Contract: No risk trial period. Information about all the tools and resources needed to manage claim submission and receipt of payments. Contact for Questions. Optum will connect Neighborhood members to top-quality care that is easy to access and guide high-impact, integrated care to achieve the greatest results, as well as, engage and support members to invest in their own wellness. X�@] �{���B��`����Vd`x�d, ;&e Optum [formerly United Behavioral Health (UBH)] provides mental health and substance abuse rehabilitation treatment services, whether inpatient or outpatient. If you want to never have to make these sorts of calls, consider our billing service for help. Provider Service: 844-451-3518 Payer ID: 87726 Paper Claims: PO Box 30757, Salt Lake City, UT 84130-0757 Visit the Optum Provider Express Portal for more information and to check member eligibility. 84130-0760. endstream endobj startxref Add in the unnecessarily difficult insurance billing system and we run the risk of working way over full-time. An integrated care model serves both dimensions of individual health to reduce inefficiencies and improve outcomes. Live and Work Well, is a confidential mental health, work/life and EAP resource center offering Optum Behavioral Mental Health interactive assessments, service provider and medication databases, self-help programs and extensive information and tools. We do eligibility and benefits verification for our providers every day of the week.  Happy to help! Easier to be certain than to be wondering what the deal is! He co-founded a mental health insurance billing service for therapists called TheraThink in 2014 to specifically solve their insurance billing problems. “As private practitioners, our clinical work alone is full-time. 207 0 obj <>stream The following onboarding process is for Community Behavioral Health Services Providers who will bill Optum beginning in July 2020. Optum is pleased to work with our Alaska Medicaid providers to provide training opportunities throughout the year. New features will bring more power to your practice so you can spend less time on claims and more time getting people the care they need. For all Optum Behavioral Health commercial plans, any telehealth services provided via a real-time audio and video communication system can be billed for members at home or another location. Behavioral health eligibility Behavioral health benefits are available to members and dependents enrolled in medical insurance through Optum, your behavioral health vendor. 157 0 obj <> endobj We are excited to announce expanded functionality coming in 2021. Optum EAP. We are your billing staff here to help. Analysis of insurance claims from earlier this year found that the number of behavioral health … You'll always be able to get in touch. Please be sure to take note of registration requirements and details. And that’s it! Optum Claims Addresses. By the end of March, approximately 33% of all behavioral health claims for Optum … United Health Care (UHC), Optum, and United Behavioral Health (UBH) are all “Optum” companies which handle mental health claims. Submit behavioral health claims to Optum. Learn how we can handle your mental health insurance billing and credentialing headache: It's our goal to ensure you simply don't have to spend unncessary time on your billing. Provider Portal: First Time Registration for Optum ID Check if your agency already bills UnitedHealthcare (UHC), Payer ID 87726, and receives Direct Deposits from Optum Pay. Normally, about 2% of all behavioral health claims Optum receives are for a telehealth visit. Here are some advantages we think you will find: Faster claim payment and disposition Early claims data indicates a significant shift in the use of telehealth for behavioral healthcare. Billing guidelines: Optum Behavioral Health will reimburse … You can call, text, or email us about any claim, anytime, and hear back that day. Coronavirus disease 2019 (COVID-19) Learn ways to be mindful and keep your stress in check so you can plan, not panic. To receive benefits under the plan, you should contact Optum Behavioral Solutions before inpatient and outpatient behavioral health services are provided. Get support, answers and expert care. UT. Password. Billing guidelines: Optum Behavioral Health will reimburse telehealth services which use standard CPT codes and a GT modifier or a Place of Service of 02 for If you want to never have to make these sorts of calls, consider our billing service for help. Normally, about 2% of all behavioral health claims Optum receives are for a telehealth visit. Our mental health insurance billing staff is on call Monday – Friday, 8am-6pm to ensure your claims are submitted and checked up on with immediacy. Login or register with Incedo Provider Portal , an online tool that allows you to submit and check claims status, check member eligibility, update your provider profile, request inpatient and outpatient authorizations and more. Optum ID or email address. Employer Groups. For all Optum Behavioral Health commercial plans, any telehealth services provided via a real-time audio and video communication system can be billed for members at home or another location. Eligibility & Benefits Verification (in 2 business days), EAP / Medicare / Medicaid / TriCare Billing, Month-by-Month Contract: No risk trial period. Behavioral Health - Optum. You can call, text, or email us about any claim, anytime, and hear back that day. optum behavioral health provider relations When checking eligibility for AllWays Health Partners members, remember to search by name and date of birth. Until April 30, 2020, Optum Behavioral Health will reimburse appropriate claims for telehealth services according to the following: Commercial . Billing for Services (Submitting Claims) Covered Services and Authorizations. h�bbd``b`�$f ��@��$� We’ve created this reference guide of resources to help primary care providers screen patients for depression, Attention Deficit Hyperactivity Disorder (ADHD) and alcohol/substance misuse. Intake / Evaluation (90791) Billing Guide, Evaluation with Medical Assessment (90792). Health Details: Largest behavioral health network in the U.S. Easy access to high-quality mental health and substance use disorder services is essential to the health and well-being of the people we serve.Optum ® has the nation’s largest performance-tiered network with more than 185,000 active network providers. Optum has been chosen to handle claims from veterans who receive health care through non-VA providers. $X��*� nH1H�2������ČA,0a R|$�"���] ���"A� ��@b�&F�[iM�g�}` �Hw My cost is a percentage of what is insurance-approved and it’s my favorite bill to pay each month! Some United Health Care now requires providers to obtain authorization for 60 minute therapy sessions.  If you intend to see a client for longer than 45 minutes, you’ll want to obtain prior authorization to do so. Optum ® Beginning January 1, 2019, Neighborhood partnered with Optum as our behavioral health vendor, replacing Beacon Health Strategies. Specifically, 56% of Optum’s first-time users who had never received behavioral health care services before March have since received behavioral health care via telehealth. The lawsuit comes as claims for addiction and mental health treatment are on a sharp rise. Your access portal for updated claims and reports is secured via our HTTPS/SSL/TLS secured server. HealthNet (CA, OR, AZ) P. O. Claims Address For All UHC, UBH, and Optum. Password is hidden Show Password Optum provides a specialized network of professional providers and treatment facilities, which have been thoroughly evaluated according to comprehensive guidelines. Early claims data indicates a significant shift in the use of telehealth for behavioral health care. Salt Lake City. Box 30755 Salt Lake City UT 841300755. Behavioral Health - Optum. I cannot capture in words the value to me of TheraThink. Early claims data indicates a significant shift in the use of telehealth for behavioral health care. Learn More. 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