If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. As a guide, a face mask could last up to four hours, so please make sure you bring enough for the duration of your trip. This offer cannot be applied against bookings where a voucher or cash refund has been previously requested, You booked prior to 3 March 2020 for travel due to have started by 28 February 2021, You booked from 3 March 2020 onwards for travel due to be completed by 31 August 2021. What is our book with confidence commitment? A two week extension was, frankly, a bit odd. As a reminder, there are various ways of earning Avios from UK credit cards. On the new Boeing 777, 40 World Traveller Plus seats are distributed across five rows. A Complete Guide to British Airways Refund Policy —Here’s What You Need to Know. Special meals, including children’s meals, are unavailable. Continuing implies your consent to this policy. 1. The British airways same day flight change service states that a passenger can make changes only on the travel day and all changes should be done at least before one hour of the scheduled departure. This includes using an affiliate tracking cookie if you click an external link. How do BA American Express companion vouchers work? Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. Thank you for your understanding during these challenging times. Everything re the book with confidence just mentions travel to 31/8/21? 4. This has seen the number of aircraft leaving the … Voucher conditions apply -. This offer only applies for new bookings made from Tuesday 3 March 2020 onwards, Applies for journeys that are due to have been completed by 31 August 2021, Booked direct via our contact centres, ba.com or trade outlets, Date changes must be made, or vouchers requested before check-in closes, Any fare difference between existing booking and new booking must be paid for, Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings. Bookings made from 3 March to 10 June 2020 Eligible for travel dates from 3 March to 31 December 2020 | Notice required - 48 hours Eligible for travel dates from 1 January to 31 August 2021 | Notice required – three weeks iii. See voucher information for further details. When you’re ready to make a new booking, our book with confidence commitment is here to give you peace of mind. Date changes must be made, or vouchers requested before check-in closes, 6. The coronavirus pandemic has unsurprisingly left … Our contact centre opening hours are 06:00-04:30 Monday to Sunday BST. You can rebook your flight to an alternative date via, You can claim a travel voucher to be redeemed against future travel here, for flights taken up until 30 April 2022. Voucher can be used as payment, or part payment, for a future booking. Normal restrictions apply. 8. This category only includes cookies that ensures basic functionalities and security features of the website. If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. If some words or pictures appear to be missing when you read, you will need to whitelist the site to fix the problem. Italy has introduced additional measures for customers travelling into the country. The booking and travel periods above still apply, except this supersedes the notice periods stated. 4 March 2020 BA World Traveller Cabin, Boeing 777-300 aircraft (Image Credit: British Airways) If there’s one subject that can cause more angst before a flight than anything else, it’s seating. Can the voucher be used on partner airlines or codeshares? This supersedes all previous notice periods and is only available for travel dates up to up to 31 December 2020. Cancellation Terms and Conditions. Click for details. No, if you have completed the voucher application form, there is no further action required. We have been working hard to make changes for anyone with additional needs. If your journey starts outside of the UK, we recommend you check the equivalent website in your country. Newborn infants must be at least 48 hours old before they can travel on British Airways. If you’d like to rebook the destination of your flight, please call us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK. Vouchers can be used as payment, or part payment, for a future booking. Learn more on our About page. Booked direct via our contact centres, ba.com or trade outlets. Links on Head for Points may pay us an affiliate commission. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. If your holiday package (flight with hotel/car) is still scheduled and has not been cancelled you can choose to cancel your trip and claim a voucher for the full value of your holiday (for use up to 30 April 2022) up to 7 days after the government announcement is made, or the day of your outward departure (must be requested before flight check-in closes), if sooner. 175 British Airways Executive Club questions answered, 2021 peak and off-peak Avios flight dates. Alternatively, you can exchange the value of your ticket for a Future Travel Voucher valid until 30th April 2022. What happens if you book a flight that’s cheaper than the value of the voucher? If your flight is cancelled we will contact you, but please also check the status of your flight before travelling to the airport and ensure your contact details are up to date in ‘Manage My Booking’. What should I do if I have already started my journey and need to make a change? This seating credit has to be used towards a seating purchase when you make a new booking. Infants (under 2 years old) Flying with British Airways. Change Booking Terms and Conditions, If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking. If you are in the UK and wish to take a COVID-19 test, you can find information about discounted testing here. The new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return). This includes extending the window for cancelling existing bookings. This only covers new bookings – nothing has changed if you booked before 3rd March. This supersedes all previous notice periods and is only available for travel dates up to 31 December 2020. Do I need to do anything? Yes. . Please make sure your details are up to date in Manage My Booking. Passengers who have made bookings since 3 March 2020 for travel up to Thursday 31 December 2020 have the flexibility to change their bookings without incurring a change fee, or to exchange the value of their ticket for future travel up to 30 April 2022. Our contact centres are receiving a large volume of calls at the moment, so please bear with us if you are calling to rebook for immediate travel. British Airways has cut more than 15 long-haul routes due to operate next year due to collapse in demand during pandemic. Or even cancel it completely. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). For flight + hotel and flight + car packages, one voucher per booking will be issued. For bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021 or bookings made from 3 March 2020 onwards for travel completed by 31 August 2021, please complete the online voucher form to change both your destination and dates. A list of partners is here. Change booking Terms and Conditions, If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021). Additional Avios, taxes, fees and charges between the existing booking and new booking may be incurred. Full details of the ‘Book with Confidence’ guarantee are on ba.com here. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. What happens if I've paid extra for seating or baggage? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. The flights herald the recovery of the tourism industry and a resurgence of the United Kingdom market, said Minister of Tourism Edmund Bartlett. Voucher conditions apply - find out more. Any fare difference due to a date change will still apply. Face masks should always be worn in the airport and onboard your flight. British Airways American Express Corporate Card Plus Earn 2,500 more On Business Points per card when all spend charged to each individual Card exceeds £25,000 for the year. 9. Applies to customers with bookings made prior to 3 March 2020 for travel due to have started by 28 February 2021. Can you use a voucher to book codeshare or partner airline flights? Destinations dropped by … In these unprecedented times we know how important it is for you to have flexibility. World Traveller Plus is the name used by British Airways for its premium economy cabin. The policy will be available for new bookings made between Tuesday 3 March 2020 and Monday 16 March 2020. Please do not travel if you’ve experienced symptoms of COVID-19 within the last 8 days. 1. Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. With the flexible 24-hour policy, you have this chance. No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate. British Airways press centre. Our travel insurance partner Allianz Assistance now offers medical assistance cover for COVID-19 for customers in the UK and some other countries. Voucher can be used as payment, or part payment, for a future booking. This supersedes the notice periods stated and applies only to the booking and travel dates shown above. Can you get a voucher if your flight has already departed? We’re the UK’s leading source of business travel, Avios, frequent flyer and hotel loyalty news. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, you’ll find this guide super useful. Alternatively you can rebook or claim a voucher online: Go to Manage My Booking to rebook onto another flight. You can find information on eVouchers here. If you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. British Airways has once again changed its ‘Book with Confidence’ policy. If you have a small business, we especially recommend Capital On Cap’s Visa card which comes with a generous bonus worth 10,500 Avios: The most generous Avios Visa or Mastercard for a limited company Read our full review, (Want to earn more Avios? BRITISH Airways has launched their January sale early, with holidays to Europe from just £99pp. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here. Your voucher can be used as payment, or part payment, for a new future booking. I have applied for a voucher, but I still see my flight in Manage My Booking. You will receive your voucher by email within seven days of your application. Group travel bookings are not eligible for vouchers. If you’d like to claim a full refund, please either complete. Will the voucher have any new booking restrictions? We’ve also applied a 6-month extension to any current vouchers. How do you know what travel or entry rules are in place for your destination? This offer is only available for bookings made directly through ba.com or offline via one of our Contact Centres, where one or more flights has been cancelled by British Airways. 2. If your hand baggage exceeds the limit, it will be checked into the hold. There will be no additional charge for this, as long as it does not exceed the standard hand baggage allowance. Welcome! The new bookings policy was previously set to expire on 13th October 2020. Thank you. Many airlines have put the brakes on aircraft deliveries as a result of the current pandemic. Before requesting a refund via a travel voucher, you may prefer to wait to see if your flight is cancelled, allowing you to ask for cash. The ‘book with confidence’ policy covers all British Airways routes with changes available right up to departure. British Airways today took delivery of another Boeing 777-300ER. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate. You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021). Your final balance is now due three weeks prior to your date of travel. The refund issue ignited a firestorm when similar curbs were in place last month. The UK Government has provided a list of exemptions for those who may not be able to wear a face mask which includes children under the age of 11. Your new trip booked using your voucher must be fully completed by 30 April 2022 (departure and return). BA utilizes a classic baggage allowance system, dependent on cabin class. The amount paid for the original package holiday is credited towards any new arrangements. This includes both personal and small business cards. You will need to complete a Health Declaration form at check-in, and check-in any large hand luggage. However, if your flight has been cancelled you are eligible for a voucher, regardless of your booking or travel dates. Is food and drink still available on your flights? When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list. Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Yes, these are included. Once you receive your voucher via email, call our contact centre and quote the voucher code to use it. For bookings made prior to 3 March 2020, this applies for journeys that are due to be completed by 28 February 2021. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. British Airways has just improved its coronavirus rebooking and refund policy. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 April 2022 or, for journeys that are due to have been completed by 31 August 2021, you can change your booking in line with our book with confidence commitment. Thank you for your understanding during these challenging times. Bookings made before 3 March 2020 Eligible for travel dates up to 28 February 2021 | Notice required – three weeks ii. Eligible for travel dates up to 28 February 2021 | Notice required – 3 weeks. Please note: vouchers cannot be used towards a flight only booking when part paid using Avios. KwaZulu-Natal Economic Development, Tourism and Environmental Affairs MEC, Ravi Pillay, has warned that plans by British Airways to suspend 13 destinations, including the Durban – … You will be asked to remove your mask for any passport checks, but you'll be advised when to do so by our colleagues. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. If I used Avios points to pay for part of my booking, will I be able to get a voucher? We have reduced the ‘balance due’ date for all new and existing bookings that include a hotel and/or car. 1 of 2 FILE - In this Wednesday, March 18, 2020 file photo, British Airways planes parked at Terminal 5 Heathrow airport in London. TOP BUSINESS CREDIT CARD OFFERS (DECEMBER 2020), Why Amex Gold is the best card for a points beginner. Yes, the voucher can also be put towards a new British Airways Holidays purchase. New rules for arrivals may have been introduced at your destination. However we will honour the date at which you submitted your voucher application. This is in addition to 50% more On Business Points you earn for using the Card to pay directly for British Airways flights. Please visit Travelling with a Disability for more information. Thank you for your patience. Our book with confidence commitment means you have the option to change your booking date and destination or even cancel it completely. Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2022 if you want to change your booking again? British Airways Hand Baggage. The new flight should be on the same route and lie between … To say thank you to Executive Club Members, we've extended Tier status by 12 months and made it easier to retain and upgrade status too. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). Photo: Getty Images. A credit voucher from cancelled British Airways Holidays package bookings will therefore not be ATOL protected until redeemed for a new package holiday reservation. Infants are not required to have their own seat however, you must inform British Airways that you will be traveling with an infant on your lap. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details, Complete an application which you can find. British Airways Balks at Refunds for Tier 4 Travel Cancellations. To make a “date change only” to a British Airways Holidays booking please call 0800 727 800 (freephone) from the UK. Find out more about how we are supporting Executive Club Members. Of course, once we get into next year things may change. If I had a reward flight booked, will I be able to get a voucher? Remember that, for bookings made purely with cash and with no Avios element, these vouchers now come as an eVoucher and can be used online without having to call British Airways. Each passenger is responsible for checking and conforming with the. Alternatively, you can claim Avios by contacting us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. British Airways has extended its “book with confidence” policy for new flight bookings. Is Hilton Honors the best hotel loyalty scheme? You will receive your voucher by email within seven days of your application. British Airways has extended their Confidence policy allowing passengers who hold older tickets with flights due to be started by 10 January 2021, allowing for date changes or a voucher request. See a whole year of reward seat availability on one page at SeatSpy.com. What American Express bonuses are you still eligible for? Now, if you are unsure of your travel, you can simply cancel or reschedule your flight. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is based on the date your booking was made and the travel dates you have booked. Find out about all of our enhanced cleaning measures. If you need to change your booking or cancel and request a voucher, you can do this online. Use this form to log in to your account or to create an account for the British Airways executive club. Voucher conditions apply -, Avios can only be credited to the credit card holder who made the original payment, who must be a member of the British Airways Executive Club. British Airways and other airlines are required by laws in the UK, USA and other countries to give border control agencies and customs authorities access to booking and travel information when you fly to and from countries including stop-overs and where you may overfly countries to your destination. Can you get a voucher if you’ve already taken advantage of the no change fee policy and changed a flight? Up until now, only travellers booked on services until 31st May had the option to convert their booking into a voucher. Please contact your travel agent for more information. If you'd like to use your Future Travel Voucher to make a booking, please contact us on 0800 727 800 from the UK, or +44 (0)203 250 0145 from outside the UK and we will help you make your booking (if you are calling from the USA please contact us on 877-767-7970 or view worldwide contact centre details here. About British Airways Return Policy The British Airways Return Policy states that you can get a full refund on canceling a flight within 24 hours of booking. For now, it is an open ended commitment. Will travel vouchers that have already been issued be extended automatically for travel up to 30 April 2022? What are the rules for customers coming into the UK? We’ll issue another voucher covering the fare difference. Bookings made prior to 3 March 2020 for journeys that are due to have started by 28 February 2021, Bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021. 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